Frequently Asked Questions
Everything you need to know about your XDress beauty experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy for beauty products?
Due to hygiene and safety standards, we accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Are XDress products cruelty-free?
Yes, we are committed to ethical beauty. All XDress products are 100% cruelty-free and are never tested on animals at any stage of the production process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for eligible orders.
How can I check the status of my shipment?
Once your order is processed, you will receive a shipping confirmation email containing a tracking link. You can also log into your XDress account and visit the 'Order History' section to see real-time updates.
Do you offer samples with purchases?
We love letting our customers try new things! Most orders include 2-3 complimentary samples of our latest skincare or makeup releases, subject to availability.